Tag Archives: customer service

Making Your Customers Brand Ambassadors

Further to my recent post about the awful customer service we received at our local pet supply store is this very interesting blog post from Social Media Today; What happens during their initial experience—or with any experience along the path … Continue reading

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Chris Brogan on Customer Service

Nearly every morning I get an email from blogger extraordinaire, Chris Brogan . Sometimes I learn something and sometimes I just delete the message. This morning I received an email that really made me sit up and pay attention because it … Continue reading

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More of My Why You Never Say No to a Customer

The following brief email exchange is one of the best examples of the worst examples (yes, a good example of a bad example) of sales skills I have seen in a long time. Email from me, Hello, Does Pearson sell … Continue reading

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Customer Service Pet Peeve; Don’t Say NO to the Customer

One of the things that really annoys me is when I walk into a store and ask for something and the first response from the salesperson is, “No, we don’t have that.” Typically if I hear that I say, “Thanks, … Continue reading

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Urban Fare Suburban Style – Price Smart Foods

My dear friend and fellow blogger, Leeanne Ekland was tweeting and Facebooking (is that actually a verb now?) about the new Urban Fare False Creek store that opened in the Olympic Village this week and that got me to thinking … Continue reading

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The flip side of customer service; the server experience

In response to yesterday’s post on the customer service experience, here is my friend Olly Dolly telling the server side of the story. Imagine that you work in a restaurant. The hours are grueling, the bosses certifiable, the coworkers are … Continue reading

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In customer service the answer is, “Sure we can help you”

And, we are back! I have been away working on a couple of social media campaigns so as you have hopefully noticed, I haven’t posted anything here over the last couple of weeks. Now I am back. And I am … Continue reading

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My Top Five Customer Service Wins in Kaua’i

This is my final blog post on our recent trip to the Hawaiian island of Kaua’i. It is a look at some of the businesses that impressed me with the service or food they provide to their customers. First on … Continue reading

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Customer Service Failure and Successes

Customer service is a tricky business. You’ve heard the funny store about the rookie store clerk getting trained. The manager says, “Rule number one is, the customer is always right. Rule two, if the customer is wrong, refer to rule … Continue reading

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How to Get Out of Telecom Contracts

Here is the scoop on how to stop your telecom provider from saying, “Oh by the way, you will now be paying this much more.” Read it and act:  https://www.facebook.com/note.php?note_id=10150406464705398&id=763265547

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