Customer Service Pet Peeve; Don’t Say NO to the Customer

One of the things that really annoys me is when I walk into a store and ask for something and the first response from the salesperson is, “No, we don’t have that.”

Typically if I hear that I say, “Thanks, well then I guess I will have to take my money somewhere else.”

The other day I needed some MSG-free veggie stock cubes. My Sweetheart has bought it from a local deli before so I felt pretty comfortable going into the deli and asking where it was kept on their shelves.

Her response? “We don’t sell that stuff.”

Instead of my standard reply, I said, “My Sweetheart was in here last week and bought some. She told me that in fact you do sell it here. She bought some here last week.”

Believe it or not she said to me, “Nope, we don’t sell that stuff and never have.”

I turned away from the “No-person” and asked another person working in the deli where they have the veggie stock cubes. She pointed to a shelf where there were no less than five different brands or bases (beef, chicken, lobster, veggie).

I then turned back to the first person and said, “So I guess we BOTH now know for sure that in fact this store DOES sell veggie stock.”