I was just at my neighbourhood No-Frills grocery store. Cashier was a total bitch. Line-up of CUSTOMERS at her till got long quite suddenly. She looks up and says, with anger dripping from her voice, “I’m never going to get anything done tonight.”
I asked, “Isn’t serving customers one of the things you are supposed to be getting done?”
She dramatically rolled her eyes and then proceeded to drop the jug of milk I was purchasing on top of the bananas I was buying.
I guess one of the “frills” they have cancelled is customer service.