Tag: customer service

Life Musings

Making Your Customers Brand Ambassadors

Further to my recent post about the awful customer service we received at our local pet supply store is this very interesting blog post from Social Media Today; What happens during their initial experience—or with any experience along the path toward purchasing your product or service—makes all the difference between a possible brand ambassador, and […]

Life Musings

Chris Brogan on Customer Service

Nearly every morning I get an email from blogger extraordinaire, Chris Brogan . Sometimes I learn something and sometimes I just delete the message. This morning I received an email that really made me sit up and pay attention because it was on issues I’m really interested in; customer service and shopping local. Here is the […]

Life Musings

More of My Why You Never Say No to a Customer

The following brief email exchange is one of the best examples of the worst examples (yes, a good example of a bad example) of sales skills I have seen in a long time. Email from me, Hello, Does Pearson sell a textbook for a Marketing 11/12 class curriculum?  I will be teaching Marketing 11/12 and […]

Life Musings

Customer Service Failure and Successes

Customer service is a tricky business. You’ve heard the funny store about the rookie store clerk getting trained. The manager says, “Rule number one is, the customer is always right. Rule two, if the customer is wrong, refer to rule number one.” Well I do not necessarily agree with that philosophy but I do understand where […]

Life Musings

How to Get Out of Telecom Contracts

Here is the scoop on how to stop your telecom provider from saying, “Oh by the way, you will now be paying this much more.” Read it and act:  https://www.facebook.com/note.php?note_id=10150406464705398&id=763265547 Please follow and like us: