Tag: customer service

Life Musings

Making Your Customers Brand Ambassadors

Further to my recent post about the awful customer service we received at our local pet supply store is this very interesting blog post from Social Media Today; What happens during their initial experience—or with any experience along the path toward purchasing your product or service—makes all the difference between a possible brand ambassador, and […]

Life Musings

Chris Brogan on Customer Service

Nearly every morning I get an email from blogger extraordinaire, Chris Brogan . Sometimes I learn something and sometimes I just delete the message. This morning I received an email that really made me sit up and pay attention because it was on issues I’m really interested in; customer service and shopping local. Here is the […]

Life Musings

More of My Why You Never Say No to a Customer

The following brief email exchange is one of the best examples of the worst examples (yes, a good example of a bad example) of sales skills I have seen in a long time. Email from me, Hello, Does Pearson sell a textbook for a Marketing 11/12 class curriculum?  I will be teaching Marketing 11/12 and […]

Eating

Urban Fare Suburban Style – Price Smart Foods

My dear friend and fellow blogger, Leeanne Ekland was tweeting and Facebooking (is that actually a verb now?) about the new Urban Fare False Creek store that opened in the Olympic Village this week and that got me to thinking about the differences between and urban and a suburban life. You know Urban Fare? The […]

Eating

The flip side of customer service; the server experience

In response to yesterday’s post on the customer service experience, here is my friend Olly Dolly telling the server side of the story. Imagine that you work in a restaurant. The hours are grueling, the bosses certifiable, the coworkers are diverse (and often crazy), and the customers….oh jeez, the customers. You work a triple shift […]

Life Musings

Customer Service Failure and Successes

Customer service is a tricky business. You’ve heard the funny store about the rookie store clerk getting trained. The manager says, “Rule number one is, the customer is always right. Rule two, if the customer is wrong, refer to rule number one.” Well I do not necessarily agree with that philosophy but I do understand where […]