Tag: customer service
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Customer Satisfaction with ATC Landscaping and Country Tire
A couple of stories of total customer satisfaction today. The first one involves a fence for our backyard and the other, tires for the family car. Our backyard is fenced on three sides, but not on the front – the side facing out to the front street. As soon as we go into the backyard…
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Costco’s Awesome Customer Service
All too often I write about businesses that have customer service failures. Today, I am writing about customer service positives. We shop at Costco for large quantities of household goods like diapers. The boxes of diapers are stacked near the optical department in the Burnaby Costco. More often than not we shop with our twins with us, because…
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Home Depot Customer Service Failure
I just got home from the local Home Depot. What an epic failure that expedition was. Wow. At home I am doing a little renovation; I am changing what was the laundry-room into a bedroom (twins, you know). So I wanted to remove the dryer outlet, a 220 volt receptacle. I had the power shut…
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Horizons Restaurant Burns
For me to leave the house this morning was similar to leaving a five alarm blaze. I walked away from the house just hoping that the crew I left in charge would be okay. Speaking of five alarm blazes, I see that Horizons restaurant burned and has been essentially gutted. Sorry to hear this news but on the other hand, I…
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Your Thoughts on Customer Service Expectations
I really believe that quality customer service is what sets successful businesses apart from the less successful ones. When we were in San Diego this Christmas break we were very pleasantly surprised at the level of customer service available in nearly every store, restaurant and shop we entered. Same for the Hilton La Jolla hotel where…
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Breast pump up date and Nestle formula
Just a quick update on the breast pump situation; the pump we have is an Ameda pump. I think I said Aveta before but it is an Ameda. The courier brought the new pump to our house yesterday and we are back in the breast milk game. I have to say that the customer service from…
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Good news on Breast pump situation
So on the weekend I stood in the pharmacy across from the Royal Columbian Hospital and hum and hawed about whether to buy a new breast pump seeing as ours had quit early Saturday morning. The guy in the pharmacy, can’t remember the name of the place right now, told me that the price of…
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Sears portrait studio saga carries on
And the topper of the day was that once again we skipped the girls afternoon nap so that we could make it to Sears to pick up our photos from the August photo shoot. We arrive at Sears photo studio to hear; “Sorry, it appears that the order was not put in when we thought…
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Free baby swag…sign up for it
Perhaps the greatest thing about having a baby or two is the free stuff that is available…that is if you know it is out there and where out there it is located. For example, the Heinz baby food division has a program where you sign up and they send you free stuff, stuff like product samples…
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Do twins run in the family?
Today when people asked us about the twins we replied that in fact they were not twins, we had met on PlentyofFish.com and we both had babies that were the same age, purely coincidental that they were born on the same day. And then later when people asked if twins ran in the family, we…